EMC's New Administrator

Evergreen Medical Center welcomes Bob Humphrey, a Birmingham native, as our new administrator. Mr. Humphrey comes to Conecuh County from Valley, where he worked for Lanier Health Services for 15 years.

“His career has provided him extensive experience in managing and administering health services organizations,” EMC Marketing Director Carol Reed said. “He possesses strong operational and public relations skills with the ability to work within complex organizations.”

Mr. Humphrey has also gained management experience from working in administration at Riverview Medical Center in Gadsden, at Dale Medical Center in Ozark, Baptist Medical Center in Montgomery, and Northeast Alabama Medical Center in Anniston.

Mr. Humphrey is an Auburn graduate and attended graduate school at the University of Alabama at Birmingham (UAB). He graduated from UAB in 1978 with a Master’s degree in hospital administration after a one-year fellowship at Ochsner Hospital in New Orleans.

Mr. Humphrey is married to the former Linda Pitts of Abbeville, and they have two children, Kyle and Claire.

Marketing

The Marketing Department is responsible for ensuring patient satisfaction; developing and executing marketing plans designed to increase awareness and utilization of hospital services; and facilitating education and communication with physicians’ offices. The department consists of the Director and the Customer Service Representative, who is a critical aspect of quality patient care. The representative assists patients in exercising their rights and ensures their satisfaction with services by making rounds twice daily and having constant contact with patients, their family or visitors. This new position here at the medical center will help guarantee patient satisfaction.

The Marketing Department also develops and coordinates community programs including educational luncheons, health fairs and programs at our local schools. For more information about these and other services, please contact the Marketing Department at 251-578-0220.


Materials Management

The primary role of Materiel’s Management is to contribute to high quality of patient care at Evergreen Medical Center by meeting the supply and service requirements of our patients and staff. In order to ensure the supply chain functions and responsibilities are optimally organized, the Materiel’s Management staff of Evergreen Medical Center will continue to implement opportunities such as Group Purchasing Organizations, common service providers, and suppliers/distributors that will provide further reductions in cost and promote operational efficiencies.

Product selection and practices are made based upon high quality patient care, standardization and uniformity. Our patients are important to us and our actions should be dictated with their needs in mind.


Business Office

The Business Office provides customer service to our patients. With over 20 years of experience, we believe that patient care does not stop after the patient leaves our facility. We realize that health care bills are unexpected and can create financial hardship. Our patient account representatives are here to help you with your questions about insurance coverage. To contact a patient representative please call 251-578-0189 or 251-578-0190.

The Business Office also consists of Patient Registration, Data Processing, Payroll and Accounts Payable.


Facilities Management

The operation of the Maintenance, Housekeeping and Laundry functions of the medical center is outsourced to Aramark ServiceMaster to provide management for daily cleaning of patient rooms and facilities, maintain clean linen for inpatient and out patient services, as well as management of the maintenance function of the facility. Hospital staff assigned to the department is trained in proper techniques, chemical and equipment usage, safety practices, etc. Aramark ServiceMaster also provides all housekeeping equipment and chemicals and laundry chemicals all of which are developed for use in hospitals.

Preventative maintenance is performed on a scheduled basis using the computerized ISIS system developed by Aramark ServiceMaster. There is also a work order system which is based on the ISIS program to provide tracking of work performed by the maintenance staff.

The maintenance of medical equipment is outsourced to Anatech, Inc. and the contract is managed by the Facilities Management Department.

The vision/scope of the Facilities Management Department is to provide a safe, clean, orderly environment for the health and welfare of our guests and staff.


Health Information

The Health Information Department of Evergreen Medical Center is responsible for overseeing the timely processing, completeness and the retrieval of all patient medical records. Health Information Services include provision of an accurate patient record, with emphasis on the following:

It is our policy to ensure confidentiality on all information known or contained in the patient's medical record.