WELCOME
On behalf of the physicians and staff of Evergreen Medical
Center, we thank you for selecting our hospital for your health
care needs. We are committed to providing you with the highest
quality patient care, with respect to your individual needs
and privacy.
To familiarize you with the services and procedures of Evergreen
Medical Center, we have prepared this convenient Guide to
Guest Services. We hope this will answer most of the questions
you may have. We want your stay at Evergreen Medical Center
to be as pleasant as possible. If you have any questions or
concerns, please don’t hesitate to ask your physician
or your nurse. If at any time you feel you are not being treated
in a fair and concerned manner, please notify Administration
at Extension 160.
Again, thank you for choosing Evergreen Medical Center. We
wish you well.
Sincerely,
L. E. Peace, III
Administrator
ABOUT EVERGREEN MEDICAL CENTER
Evergreen Medical Center is an affiliate of Gilliard Health
Services, Inc. Our network of resources includes several hospitals
in South Alabama, which brings together the skills of a vast
array of highly trained and caring medical professionals,
as well as the latest in state-of-the-art equipment and technology.
We are licensed and accredited by the state of Alabama to
operate our 58-bed facility. We provide 24-hour a day emergency
room services, laboratory, x-ray facilities, respiratory therapy,
pharmaceutical services, surgery, rehabilitation services,
psychiatric services and home health care.
OUR MISSION
Evergreen Medical Center is committed to delivering quality
healthcare inclusive of Mind, Body and Soul, meeting the needs
and expectations of the individual, family and community,
within a framework of fiscal responsibility.
By implementing this mission statement, we hope to be your
first choice for quality health care and
health related services.
YOUR ADMISSION
A member of Evergreen Medical Center’s medical staff
requested your admission. Our admission personnel will obtain
information from you that is required by law and will help
us to serve you better.
YOUR ROOM
Private and semi-private rooms are available at Evergreen
Medical Center. Your room assignment is based on the availability
on the day of your admission. If you desire a transfer to
another type of room, please make your request known to the
nursing staff and they will do their best to accommodate you.
Medical insurance usually does not cover the full cost of
a private room. If yours does not, a $50.00 private room deposit
will be required.
Television:
The Evergreen Medical Center Auxiliary provides the televisions
equipped with basic cable. There is a $2.00 per day usage
fee to be paid upon admission that is donated to the auxiliary
for further enhancements to the Medical Center. Please refer
to the Volunteer section for more information on the auxiliary.
When using your television, please be considerate of other
patients by turning volume down and by turning off your set
at bedtime.
Telephones:
Your family and friends may call your room by dialing 578-0-room#.
Callers who do not know your room number may reach you through
the Medical Center’s main number at (251) 578 -2480.
• To access an outside line from your room:
dial 9, wait for a dial tone, and then dial the number
you are calling. There is no charge for local calls.
• To call long distance or collect: dial 0, ask
the switch board operator for an outside operator
• To use a calling card: dial 9, wait for a dial
tone, and then follow the instructions on your calling
card. |
If you have any problems with the Medical Center phone in
your room, please do not hesitate to ask your nurse to get
in touch with your Patient Representative.
Your Mail and Flowers:
A volunteer will deliver your mail to you twice a day. If
you have a stamped, addressed letter you wish to mail, you
may have someone drop it off at the front desk or give it
to a volunteer or your Patient Representative. Mail received
after you have been discharged will be forwarded to your home.
Your flowers will be delivered to your room as soon as they
arrive at the Medical Center.
Newspapers:
The City Drug Store, Inc provides The Evergreen Courant
for you every Thursday.
Notary Public:
The services of a notary are available for patients free of
charge. For more information, please ask your Nurse or Nurse
Manager.
FOR FAMILY AND FRIENDS
Visiting Hours:
Visitors can be good medicine for patients, and we understand
how important they are in your recovery. Your family and friends
may visit you between the hours of 9:00 a.m. and 9:00 p.m.
We do ask that visitors please follow the guidelines and regulations
established by the Medical Center to insure your speedy recovery.
Visiting Regulations:
• Visitors may not smoke in patient rooms or
anywhere in the hospital. There are designated smoking
areas outside at the end of each corridor.
•
Children under the age of 12 are welcome to visit parents,
grandparents, and siblings – as long as an adult
accompanies them.
• V isits should be kept
short; and visitors should maintain a quiet environment
and avoid unnecessary noise.
• The number
of visitors is limited to 4 in private patient rooms,
and 2 in semi-private rooms.
• Visitors may
be asked to leave the room during tests or treatments
or when the doctor or nurse needs to see the patient.
|
Parking:
Parking for patients and visitors is available directly in
front of the hospital main entrance. There is additional parking
in the lot adjacent to the Business Office located to the
left of the main entrance to the hospital.
Guest Meals:
One guest tray per meal may be purchased for $3.50 from the
Receptionist in the front lobby. If you would like to receive
a meal for lunch, please notify the Receptionist before 10:00
a.m. on that day. If you wish to purchase dinner in the evening
or breakfast for the following morning, please notify the
Receptionist before 4:00 p.m. in the afternoon. If after 4:00
p.m., please notify Registration.
Chapel:
The chapel at Evergreen Medical Center is located near the
nurse’s station. It is open continuously. Families and
friends of patients, as well as clergy, are encouraged to
use the chapel at their convenience.
FOR YOUR SAFETY AND SECURITY
Medications:
All medications you take while you are in the hospital are
prescribed by your doctor, dispensed by the hospital pharmacy
and administered by a nurse. Patients are not permitted to
administer their own drugs or keep personal medications at
their bedsides. Upon admission, please give all medications
from home to your nurse, who will administer them to you.
Smoking:
Patients and visitors are not permitted to smoke in the Medical
Center. There are designated smoking areas outside at the
end of each corridor.
Fire Drills:
For your protection, the hospital conducts fire and disaster
drills regularly. If a drill occurs while you are here, please
remain in your room. The staff will notify you of any action
that should be taken. Please be assured that our staff is
fully trained in fire and disaster protection.
Valuable or Lost Items:
Patients are asked not to bring items of value to the hospital
with them. If you do bring a valuable item, it should be given
to the Nurse Supervisor for safekeeping. The hospital does
not accept responsibility for items of value unless they are
given to the Supervisor. If you do lose something, notify
your nurse right away, and we will make every effort to help
you find it. Unclaimed articles are turned in to the Nurse’s
Station. To claim any lost and found items, please go to the
Nurse’s Station.
Cell Phones/Personal Electronic Devices:
The use of personal electrical devices and cellular phones
is strictly prohibited within the Medical Center.
YOUR HOSPITAL TEAM
The Medical Staff:
The physician who admits you is responsible for directing
your care while you are a patient at the Medical Center. As
the director of your care, your physician should be consulted
if you have any questions about your illness.
The Nursing Staff:
A team of professional registered nurses, licensed practical
nurses and patient care technicians provides quality nursing
care. A nurse manager is responsible for coordinating care
in each department. Please feel free to contact your nurse
or nurse manager if you have questions or concerns. Nursing
supervisors are on duty 24 hours a day and are available to
assist you if the nurse manager is not available. If you encounter
any problems that are not being resolved during your stay
at Evergreen Medical Center, please call the Director of Nursing
at extension 136 for further assistance.
Diagnostic Services:
Radiology at Evergreen Medical Center includes CT scanning,
MRI, ultrasound and mammography. Board-certified radiologists assist Evergreen Medical Center
by interpreting test results and providing your physician
with the most accurate picture available to help diagnose
illnesses.
Dietician:
A registered/licensed dietician is available to Evergreen
Medical Center to meet your nutritional needs during your
stay. If you have a question about your meals or diet, please
ask your physician or your nurse.
Housekeeping:
Before you arrived, your room was thoroughly cleaned and inspected.
It will be cleaned daily during your stay with us. If your
room is not cleaned to your satisfaction, please notify Facilities
Management at extension 139.
Pastoral Care:
A number of local pastors serve in Evergreen Medical Center’s
volunteer, on-call chaplain program. A chaplain is available
to assist you and your family at all times. You may contact
a chaplain through your Patient Representative or Nurse.
Physical Therapy:
Physical therapy services are available Monday through Friday.
Physical therapy seeks to prevent, identify, correct and alleviate
movement problems related to injury, disease, post-surgery
rehabilitation and individualized developmental abnormalities.
Evergreen Medical Center’s Rehabilitation Services Department
provides physical therapy to inpatients, outpatients and our
home health care patients upon physician referral. The scope
of services includes sports injuries, wound and pain management,
post-surgical rehabilitation, and geriatric and pediatric
rehabilitation. Registered physical therapists and licensed
physical therapist assistants provide these services.
Case Management:
A licensed, professional case manager acts as a liaison between
the patient, family, physician, ancillary healthcare staff
and community agencies in an effort to coordinate appropriate
discharge plans from the Medical Center. Case Management
also assists patients and families in coping with psychosocial
issues that relate to illness or hospitalization. Call extension
184 to contact our case manager. After hours, please contact
the nursing supervisor.
Information on advanced directives will be furnished at time
of admission.
Surgical Services:
Modern surgical procedures performed by Surgical Associates
of South Alabama, PC at Evergreen Medical Center include,
but are not limited to:
ENT, gynecology, vascular, urology, pediatric, and oral.
The physicians from Surgical Associates hold clinic and perform
surgery on Tuesdays, Wednesday, and Fridays. For more information
about
our surgical services, please call 578-2273.
Volunteers:
The Sunshine Volunteers contribute many hours of service
to the hospital. Through the collection of the television
usage
fees, they have supplied the Medical Center with cots and
recliners in the patient rooms, with furniture in the entrance
waiting area, and they have also refurbished our chapel.
For
more information about volunteer opportunities at Evergreen
Medical Center, please contact the Director of Marketing
at extension 220.
YOUR HOSPITAL BILL, INSURANCE AND PAYMENT
Your Hospital Bill:
Your hospital bill will include the daily service rate and
the charge of other services provided. The daily service rate
includes the cost of your hospital room, food service, nursing
service, housekeeping service and maintenance. Patients are
expected to pay out-of-pocket for the television rental charge
and visitor food trays.
Payment Arrangements:
Payment arrangements for your hospital bill should be made
prior to admission. Should you anticipate any difficulty in
financing your stay or have any questions regarding your bill
or insurance coverage, please contact our Business Office
at extension 169. Business Office hours are 8 a.m. to 4:30
p.m. Monday through Friday.
Insurance:
If you have hospitalization insurance, the Medical Center
will bill and accept payment from your insurance company provided
that certain conditions are met. However, you are ultimately
responsible for payment of your hospital bill regardless of
insurance coverage. In the event that the insurance payment
is not made within 45 to 60 days, you will be billed for payment
in full. Any non-covered charges, such as deductible, telephone,
television or any portion of your bill not covered by insurance,
will be due at the time of discharge. If you have any questions
about your insurance during your stay with us, please call
the Business Office at extension 169.
Physician Fees:
Physician fees are not included on your hospital bill. Federal
regulations require patients to be billed separately for the
technical (medical center) and professional (physician) components
of diagnostic studies, anesthesia services, and emergency
room physician services.
GOING HOME
Discharge Instructions:
Your doctor and your nurse will give you instructions about
post-hospital care. If you have questions about your diet,
activities or other matters, please be sure to ask at this
time.
Personal Belongings:
Collect all of your belongings and double-check drawers and
closets. If you have any valuables stored with the Nurse Supervisor,
call the Nurse’s Station and they will be delivered
to you.
Escort Service:
When you are ready to leave, a member of the Medical Center
staff will escort you to the front entrance and help you into
your vehicle.
HOME HEALTH CARE
Evergreen Home Care is a Medicare-certified home care agency
which supplies registered nurses, certified nursing assistants,
and physical therapists for home health care in Conecuh and
surrounding counties. For more information, please call 251-578-6800.
Telephone Directory
Department Extensions
| Administration |
|
160 |
| Business Office |
|
169 |
| Community Relations |
|
220 |
| Dietary |
|
147 |
| Education |
|
239 |
| Home Health Care |
|
191 |
| Housekeeping |
|
139 |
| Human Resources |
|
172 |
| Information Desk |
|
0 |
| Laboratory |
|
144 |
| Marketing |
|
220 |
| Medical Records |
|
176 |
| Nurses Station |
|
130,131 |
| Nursing Administration |
|
136 |
| Patient Representative |
|
140 |
| Pharmacy |
|
154 |
| Physical Therapy |
|
173 |
| Radiologist |
|
146 |
| Registration |
|
170 |
| Respiratory |
|
153 |
| Security (4pm - 8am Weekdays) |
|
210 |
| Social Services |
|
184 |
|
